SAP Packaged Services - Overview
Real value - minimal risk
The current economic climate doesn't tolerate speculative IT expenditure or experimental projects. Any investment in a business system needs to deliver real value in a short space of time - and with minimal risk. In response, SAP Packaged Services have been developed which offer a range of tightly specified and aggressively priced solutions that are quick to deploy and focus on particular business or technical problems.
What is a Packaged Service?
A Packaged Service is a set of services and in many cases software tools that have been combined and packaged so that they address a specific need in the business of an SAP customer. Others introduce to the customer new functions delivered via third party software products from SAP Software Partners. In all cases, Packaged Services provide necessary, simple, specific but comprehensive fixes to real problems. They are easy to understand, quick to deliver and extremely low risk.
Packaged Service Basics
Each Packaged Service has been designed with four basic principles in mind. These principles help SAP customers to judge quickly whether any particular Packaged Service is right for them to buy. Each Packaged Service is:
- Necessary - Every Packaged Service is designed to fix a problem encountered by existing SAP customers.
- Simple - A Packaged Service contains only the elements needed to fix the problem. Often the core problem being solved is not complex, and is overlooked or remains at the bottom of the list of IT projects.
- Specific - The scope of the problem addressed by a Packaged Service is clearly stated and unchangeable. It does exactly what it says it will do.
- Comprehensive - Each Packaged Service will include all of the requisite professional services, often utilising third party software that will deliver as quickly and safely as possible the solution to the specific problem.
Packaged Service Characteristics
Every Packaged Service shares as group of characteristics that make them ideal for SAP customers to propose within their business environment as a simple, rapid solution to a problem rather than an open-ended IT project.
- Fixed - The contents of a Packaged Service are always fixed. A customer will always know exactly what will be delivered and precisely what is not included. Every customer purchasing a Packaged Service from SAP will receive exactly the same service.
- Quick - The delivery of every Packaged Service is within 30 days of its start date.
- Straightforward - The price in the catalogue is the price the customer pays. The customer does not bear the risk of overrun.
- Low Risk - A customer will not receive an invoice from SAP until they have received sign off that the delivery of each pre-defined element of the Packaged Service has been completed.
Packaged Service Components
The components within each Packaged Service are carefully chosen to solve the specific problem.
- Software – The scope of third party software utilised by a Packaged service is kept to the minimum level, and no more. A customer will not be paying for features that are not required.
- Delivery Services - Install any software to be utilised on the QA system. Configure it for the existing SAP system. Test that it works. No additional customisation services are included within the delivery of the Packaged Service.
- Documentation - Provide delivery documentation and that needed to support the ongoing use of the system.
- Knowledge Transfer - Ensure that key users have the knowledge to continue to maintain and use any software or configuration delivered.
Packaged Service Exclsusions
Just as each Packaged Service clearly lays out what is included within its delivery, so every Packaged Service will exclude certain items. They are:
- Hardware - Before a Packaged Service is delivered, it may require specific hardware to be provided by the customer.
- Maintenance and Support - If the Packaged Services utilises software from a Partner, there is a licence and support agreement signed directly with the Software Partner.
- Additional Services - Once a Packaged Service has been delivered, the customer may wish to purchase further services to extend its use.
- Additional Licences - Once a Packaged Service has been delivered, the customer may wish to extend its use by purchasing further licences from the Software Partner or from SAP.
What is the Sales Process of a SAP Packaged Service?
Identify Business Problems
- Identify the problem in your department or business.
Review Options
- Browse the SAP direct catalogue.
- Chose your required package
- Discuss with Packaged Service Experts
- Or Attend Packaged Service Workshop Event
Select Remedy
- Review the Packaged Service documentation.
- Confirm the applicability of the Packaged Service to your problem.
Order Packaged Service
- Request a proposal for the Packaged Service.
- Place the order for the Packaged Service on SAP.
Fix The Problem
- Fulfil the Packaged Service pre-requisites.
- Schedule the delivery of the Packaged Service.
- Take delivery of the Packaged Service.
- Signoff the delivery as complete.
- Receive the invoice from SAP.
Secure Support
- Sign the software maintenance agreement (if applicable).
Make Payment
- Pay SAP's invoice for the Packaged Service.
- Pay the Software Partner's invoice for maintenance and support (if applicable).
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